Yes, you can browse our contact lenses in the Lenses section of the website.

We will remake and replace them at no extra cost. Every prescription is checked by our licensed optometrist before dispatch.

Send us clear photos or a short video on WhatsApp within 24 hours of delivery. Our team will review it right away and send a fresh replacement pair.

Message us on WhatsApp with your Order Reference ID, pack the item securely in its original box, and send it to our Lahore boutique. Once we receive and inspect it, we dispatch your replacement or issue store credit within 24 hours.

Approved refunds are sent by online bank transfer, JazzCash, EasyPaisa or Nigah Store Credit within 3 to 5 business days after we verify the returned parcel.

Accidental damage such as dropping or sitting on your glasses, scratches from wiping with rough fabric or paper towels, exposure to harsh chemicals or extreme heat, and repairs attempted by unauthorized third parties.

You can reach us on WhatsApp, through the Contact page, or on Instagram at @nigaah.store.

Yes. Cash on Delivery is available in 250+ cities across Pakistan.

Delivery takes 1 to 2 business days in Lahore, 2 to 3 days for Karachi, Islamabad, Rawalpindi, Faisalabad and Multan, and 2 to 4 days for cities like Peshawar, Quetta, Sialkot, Gujranwala and Hyderabad. Other cities and rural areas usually take 3 to 5 business days.

Yes. We deliver to every city and town across Pakistan through trusted couriers including TCS, Leopard Courier and Trax.

A flat rate of Rs. 200 applies to standard orders within Pakistan. Free shipping is applied automatically on eligible promotional orders and on orders confirmed through our WhatsApp assistance.

Yes. You can exchange any ready to wear frame or sunglasses within 3 days of receiving it. The item must be unworn, in brand new condition, and returned with the original hard case, cloth.

Ready to wear frames and non prescription sunglasses are packed within 24 to 48 hours of order confirmation. Orders with custom prescription lenses need 2 to 3 business days for lens preparation and quality checks before dispatch.

Every order arrives in a protective velvet lined hard case with a microfiber cleaning cloth, safely wrapped for transit.

Please do not accept a parcel that looks crushed, torn or tampered with, or record an unboxing video. Contact us on WhatsApp within 24 hours and we will resolve it quickly.

Once your parcel is handed to the courier, you will receive a tracking code by SMS and WhatsApp. You can also track it anytime on our Track Order page using your order reference number.