Returns & Exchange Policy
At Nigah, we stand behind the optical accuracy and craftsmanship of every frame and lens we dispense. Here is our straightforward replacement and refund policy.
7-Day Replacement
Exchange any ready-to-wear frame or sunglasses within 7 calendar days of receipt.
100% Prescription Accuracy
Free lens remake if there is any optical power deviation from your doctor's slip.
Fast WhatsApp Support
Initiate replacement claims in minutes by sharing order details on our WhatsApp concierge.
1. 7-Day Frame & Sunglasses Replacement
If your selected eyeglasses frame or sunglasses do not fit your facial contour comfortably or you wish to switch to another design:
- The item must be in original, unworn, brand-new condition without any scratches or frame warping.
- Must include the original protective hard box, micro-fiber lens cloth, and product certificate.
- Contact us within 7 days of package delivery to obtain a return authorization number.
2. Custom Prescription Lenses Policy
Prescription lenses are custom-crafted and cut exclusively according to your individual ophthalmic parameters (Sphere, Cylinder, Axis, and Pupillary Distance).
- Optical Guarantee: If the delivered lenses do not match the prescription slip you provided, we will re-manufacture and replace your lenses at zero extra cost.
- Because prescription lenses cannot be re-used for other patients, custom lenses cannot be returned for cash refunds unless an optical manufacturing error occurred.
3. Damaged in Transit or Defective Items
In the rare event that your eyewear arrives damaged, scratched, or defective:
- Send clear photographs or a short video showing the damaged part to our WhatsApp helpline within 48 hours of delivery.
- Our optical team will immediately review your case and dispatch a fresh replacement pair without waiting for prolonged claim procedures.
4. Step-by-Step Return Process
Notify Us
Contact our WhatsApp with your Order Reference ID (e.g. OPT-XXXXXX).
Pack Securely
Place frames in original hard box with protective wrap and send to our Lahore boutique.
Inspection & Exchange
Upon receiving the item, our team inspects it and dispatches your replacement or processes store credit within 48 hours.
5. Refund Method & Processing Time
Approved refunds are processed via Direct Online Bank Transfer, JazzCash, EasyPaisa, or Nigah Store Credit Voucher within 3 to 5 business days after our quality assurance team verifies the returned parcel.
Need assistance with a replacement or return?
Our customer team is ready to guide you step-by-step.