Shipping & Delivery Policy
We safely deliver precision-crafted eyewear, designer sunglasses, and custom prescription lenses to every city and town across Pakistan.
Express Dispatch
Fast delivery via TCS, Leopard Courier, and Trax Logistics with live tracking.
2–4 Working Days
1–2 days in Lahore; 2–3 days for major metro hubs (Karachi, Islamabad, Rawalpindi).
Secure Hard Case
Every order includes a protective velvet-lined hard box, micro-fiber cloth, and bubble safety wrap.
1. Order Processing & Verification Timeline
Each eyewear order undergoes stringent quality control and optical inspection before dispatch:
- Ready-to-Wear Frames & Non-Prescription Sunglasses: Processed and packed within 24 to 48 hours of order confirmation.
- Custom Prescription Lenses: Requires 2 to 3 business days for optical laboratory surfacing, computerized robotic edging, blue-cut/anti-reflective coating application, and dual-axis alignment verification by our licensed optometrist.
2. Nationwide Delivery Timelines & Coverage
We partner with Pakistan's premier courier services (TCS, Leopard Courier, Call Courier, and Trax) to ensure reliable doorstep delivery:
| Destination Region | Estimated Transit Time | Delivery Service |
|---|---|---|
| Lahore (Local Boutique Zone) | 1–2 Business Days | Local Express Courier / Boutique Concierge |
| Karachi, Islamabad, Rawalpindi, Faisalabad, Multan | 2–3 Business Days | Air Express Courier (TCS / Leopard) |
| Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad | 2–4 Business Days | Overnight / Express Overland |
| Other Cities, Districts & Rural Areas | 3–5 Business Days | Standard Courier Network |
3. Shipping Rates & Free Delivery
- Standard Shipping Rate: A flat rate of Rs. 200 applies to standard retail orders within Pakistan.
- Special Promotional Free Delivery: Free shipping is automatically unlocked on eligible promotional carts or orders confirmed via WhatsApp boutique assistance.
4. Cash on Delivery (COD) & Tracking Updates
We offer convenient Cash on Delivery (COD) across 250+ cities in Pakistan. Once your parcel is handed over to the courier, you will receive an automatic tracking code via SMS and WhatsApp.
You can also track your shipment live at any time using our dedicated Track Order Portal with your order reference number.
5. Damaged Parcel or Missing Items
If the outer shipping flyer or parcel appears physically crushed, torn, or tampered with at the time of delivery, please do not accept it or take immediate unboxing photos/videos. Contact our WhatsApp support team at +92 328 8489696 within 24 hours for immediate resolution.
Have a question about your shipment?
Our optical support concierge is available Mon–Sat from 11:00 AM to 9:00 PM.