Privacy Policy
At Nigah, we consider your personal privacy and optical prescription data sacred. This document outlines how we collect, safeguard, and responsibly use your data.
SSL 256-bit Encryption
All website transactions and prescription uploads are protected with enterprise encryption.
Prescription Confidentiality
Doctor slips and eye power parameters are viewed solely by licensed optical laboratory technicians.
Zero Third-Party Selling
We never sell, rent, or trade your contact information, phone numbers, or health data to marketers.
1. Information We Collect
When you browse our online boutique, place an order, or submit an optical enquiry, we collect:
- Contact & Delivery Information: Full name, shipping destination address, mobile phone number, and email address.
- Optical Prescription Data: SPH (Sphere), CYL (Cylinder), Axis, Add power, Pupillary Distance (PD), doctor name, and uploaded prescription slip images.
- Order & Transaction History: Selected eyewear frames, lens coatings, transaction references, and courier tracking details.
- Technical Log Data: Anonymized IP addresses, browser cookies, and page interaction metrics to optimize website speed and mobile usability.
2. How We Utilize Your Information
Your data is utilized strictly for legitimate optical dispensing and store operations:
- Processing and manufacturing customized prescription lenses to exact refractive specifications.
- Dispatching orders via certified courier partners (TCS, Leopard Courier, Trax) and sending live SMS/WhatsApp dispatch alerts.
- Providing after-sales optical support, frame fitting adjustments, and warranty claims.
- Sending optional newsletter updates regarding seasonal optical collections (customers can unsubscribe at any time).
3. Authorized Service Partner Disclosures
We only share limited, essential information with trusted operational partners:
- Logistics Providers: Name, recipient address, and phone number are shared solely for delivering your parcel.
- Communication Platforms: Official WhatsApp Business and email gateways for order confirmations and customer service notifications.
4. Cookies & Website Analytics
Our website uses functional cookies to remember your shopping cart selection and measure aggregated site performance. You may disable cookies in your browser settings, though doing so may affect cart checkout functionality.
5. Your Data Rights & Contact
You have the right to request a copy of your stored optical prescription records, update your shipping details, or request account data deletion. Contact our privacy officer at shop.nigah@gmail.com.
Have questions about our data security?
Our optical data team is available to assist you with any inquiries.